Effective Date: January 1, 2026
Business Name: CCLAB
Location: Zouk Mikael, Lebanon
Email: info@cclab.store

This Privacy Policy describes how CCLAB collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

A. Information You Provide Directly

  • Full name
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Account login details (if you create an account)
  • Order details
  • Messages sent via contact forms

B. Payment Information

  • For Cash on Delivery (COD): order confirmation details
  • For online payments, payment details are processed securely through third-party payment providers. We do not store full credit/debit card information on our servers.

C. Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Date and time of visit
  • Referring website

This information is collected through cookies and WordPress/WooCommerce system logs.

2. How We Use Your Information

We use your information to:

  • Process and manage orders
  • Confirm Cash on Delivery orders
  • Provide shipping and in-store pickup services
  • Deliver software installation services when requested
  • Send transactional emails (order confirmation, invoice, shipping updates)
  • Provide warranty and after-sales support
  • Improve website performance and customer experience
  • Detect and prevent fraudulent or unauthorized transactions
  • Comply with legal and accounting obligations

If you subscribe to marketing communications, we may send promotional offers. You may unsubscribe at any time.

3. Cookies and Tracking Technologies

Our website uses cookies and theme functionality to:

  • Enable shopping cart and checkout functionality
  • Remember customer preferences
  • Improve website performance
  • Analyze visitor behavior

You may disable cookies via your browser settings; however, certain features (such as checkout and cart functions) may not operate correctly.

4. Sharing of Personal Information

CCLAB does not sell or rent your personal data.

We may share limited data with:

Service Providers

  • Delivery companies within Lebanon
  • Hosting providers
  • Payment gateway providers (if online payment is enabled)
  • Technical support providers maintain the website

These providers process data only for the purpose of providing services to CCLAB.

5. Data Storage & Security

Our website is hosted on secure servers and protected by standard security measures.

We implement:

  • Secure login systems
  • Encrypted data transmission (SSL)
  • Limited administrative access

While we apply reasonable safeguards, no online system can guarantee absolute security.

6. Data Retention

We retain personal information for:

  • Order history and accounting records
  • Warranty tracking
  • Legal compliance

Customer accounts may be deleted upon request, subject to legal and financial record-keeping obligations.

7. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and personal data (where legally permitted)
  • Object to certain processing activities

Requests may be sent to:
info@cclab.store

Identity verification may be required before processing requests.

8. Third-Party Links

Our website may include links to third-party websites.
CCLAB is not responsible for the privacy practices of external websites.

9. Policy Updates

CCLAB reserves the right to update this Privacy Policy at any time.
The updated version will be published on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy, please contact:

CCLAB
Zouk Mikael, Lebanon
Email: info@cclab.store