Effective Date: January 1, 2026
Business Name: CCLAB
Location: Zouk Mikael, Lebanon
Phone: 76894084
Email: info@cclab.store

At CCLAB, customer satisfaction is important to us. Because we sell electronic devices and related products, returns and refunds are handled carefully to ensure fairness and product integrity.

Please read this policy carefully before making a purchase.

1. Return Eligibility

Returns are accepted only in the following cases:

  • The product has a manufacturing defect
  • The product is malfunctioning upon delivery
  • You received the wrong item

The issue must be reported within 48 hours of receiving the order.

Requests submitted after 48 hours may be handled under warranty terms instead of immediate replacement.

2. Condition Requirements

To qualify for return inspection:

  • The item must be in its original condition
  • All original packaging, accessories, manuals, and seals must be included
  • The product must not show signs of physical damage, misuse, or tampering

CCLAB reserves the right to refuse returns if these conditions are not met.

3. Non-Returnable Cases

We do not accept returns for:

  • Change of mind
  • Compatibility issues not caused by product defect
  • Opened or used items without manufacturing defect
  • Software installation services
  • Products damaged by misuse, drops, liquids, or electrical damage
  • Special-order or customized items

4. Dead on Arrival (DOA)

If a product is found to be defective within 48 hours of delivery and has no physical damage, it may qualify for immediate replacement (subject to stock availability).

If replacement is not available, the item may be processed under supplier warranty.

5. Inspection Process

All returned products are inspected by our technical team.

If the defect is confirmed:

  • The product may be replaced (if available), OR
  • Sent to the authorized supplier or manufacturer for warranty service

If no defect is found, the product will be returned to the customer.

6. Warranty Handling

Products carry warranty periods of:

  • 3 Months
  • 6 Months
  • 1 Year
  • 2 Years

Warranty duration is stated per product or on the invoice.

Warranty covers manufacturing defects only and does not cover:

  • Physical damage
  • Liquid damage
  • Power surges
  • Improper installation
  • Unauthorized repair attempts

Warranty processing time depends on supplier procedures.

7. Refund Policy

Refunds are issued only if:

  • A replacement is unavailable, AND
  • The defect is confirmed after inspection

Refunds will be issued via:

  • Cash (for Cash on Delivery orders), OR
  • Original payment method (for online payments)

Refund processing may take 5–10 business days after approval.

8. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product is confirmed defective, OR
  • An incorrect item was shipped by CCLAB

Shipping charges are non-refundable unless the return is due to our error.

9. How to Request a Return

To initiate a return:

  1. Contact us within 48 hours of receiving the product.
  2. Provide your order number and details of the issue.
  3. Our team will provide instructions for inspection or return.

Contact Details:
Phone: 76894084
Email: info@cclab.store

10. Data & Software Disclaimer

Customers are responsible for backing up their data before returning any device.

CCLAB is not responsible for data loss during inspection, repair, replacement, or software reinstallation.

11. Policy Updates

CCLAB reserves the right to modify this Refund & Returns Policy at any time.
The updated version will always be available on our website.